Refund and Return Policy

At HiSpeed Mall, we strive to ensure that your shopping experience is smooth and enjoyable. However, we understand that sometimes issues may arise, and we’re here to help! Please take a moment to review our detailed Refund and Return Policy below.

1. Cancellation Policy

We offer a 24-hour cancellation window for your convenience:

  • Canceling an Order: You may cancel your order within 24 hours of placing it by contacting our customer support team at hispeedmall1234@gmail.com or by calling us at +91-9601888392.
  • After 24 Hours: Once an order has been processed and shipped, it cannot be canceled.
  • Order Processing Time: Please note that the 24-hour cancellation window begins once the order is confirmed, and this does not include weekends or holidays.

2. Refund Policy

We want you to be completely satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we offer a refund subject to the following conditions:

  • Eligibility for Refund:
    • Defective Items: If your product is defective or malfunctioning, you are eligible for a refund.
    • Damaged Items: If your item is damaged during shipping, please notify us within 7 days of delivery to be eligible for a refund.
    • Incorrect Items: If the wrong product was delivered, we will issue a refund once the return is processed.
  • Initiating a Refund: Refund requests must be made within 7 days of receiving your order. Please contact us promptly to initiate the process.
  • Refund Processing Time: Once the refund is approved, it will be credited back to the original payment method within 7-10 business days. Please note that processing times may vary depending on your payment provider or bank.

3. Return Conditions

In the event that you need to return an item, please ensure it meets the following conditions to be eligible for a refund:

  • Condition of Products: The product must be in its original, unused condition. This includes all accessories, tags, packaging, and manuals.
  • Packaging: All returned items must be in their original packaging. If the packaging has been damaged or tampered with, the item may not be eligible for a return or refund.
  • Signs of Misuse or Damage: Products that show signs of misuse, damage, or tampering are not eligible for a return or refund.
  • Restocking Fee: In certain cases, a restocking fee may apply depending on the condition of the returned item.

4. How to Return Items

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at hispeedmall1234@gmail.com or call +91-9601888392 to request a return.

  2. Return Authorization: Once we’ve reviewed your request, we will provide you with instructions on how to send the item back.

  3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defective or incorrect item. Please ensure the product is securely packaged to avoid any damage during transit.

  4. Return Address: Returns should be sent to the following address:

    HiSpeed Mall
    461, HiSpeed Mall,
    Opp. Sangna 1 Row House,
    Shyamdham Chowk, Nana Varachha,
    SURAT, Gujarat 395006,
    India

5. Contact for Returns and Refunds

For any queries or assistance regarding returns, refunds, or cancellations, feel free to contact us at:

  • Email: hispeedmall1234@gmail.com
  • Phone: +91-9601888392
  • Business Hours: Monday to Friday, 9 AM – 6 PM IST (excluding holidays)
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